Navigating daily emotional demands: The role of action orientation in the link between negative affect, emotional labor, and work engagement
Peker, M., Meşe, G.
Journal of Managerial Psychology
This study looked at how employees’ negative emotions during the day affect their engagement at work. The findings showed that negative feelings made employees more likely to regulate their emotions, but only surface acting—hiding real feelings and putting on a required emotional display—reduced work engagement. The study also found that this negative pathway was weaker for people with higher action orientation. In other words, some employees are better able to stay engaged at work even when they experience difficult emotions.